Caller satisfaction Customer Experience Demo Interactive Voice Response 
JustCall
APRIL 26, 2022
Through smart routing, customers were handed over to the right agents. With multi-level IVR, they were engaged/warmed on auto. With conversation intelligence, reps gained comprehensive insights (in real-time) to offer customers a personalized experience. Interactive Voice Response (IVR).
Calltools
JUNE 9, 2021
Start measuring this KPI after a customer leaves your IVR and wait until they’re greeted by an agent. Don’t make your customers wait too long to speak to an agent. Slow answering can lead to a high call abandonment rate or low customer satisfaction. Customer Satisfaction. After Call Work Time.
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