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Anatomy of a Successful Call Center Representative: Tips & Common Characteristics

Callminer

OCTOBER 3, 2019

Of course, there’s more to being a good employee than simply showing up for work on time and not talking back. The goal of the phone call is to resolve the issue during the first interaction. Studies show that “67% of customer churn is preventable if the issue is resolved during the first engagement.

Call Center 186
Call Center Morale Employee engagement Customer centricity 186
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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

Bryan Weinstein is the VP/Business Development and Chief Compliance Officer for Call 4 Health , a medical call center headquartered in Delray Beach, FL, with two additional call centers in Spring Hill, TN and Linthicum Heights, MD. Without question, our most important metric is first call resolution…”.

Call Center 561
Call Center Metrics Contact Center Wait times 561
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