Caller satisfaction Coaching Interactive Voice Response Self service 
JustCall
APRIL 26, 2022
With multi-level IVR, they were engaged/warmed on auto. AI is now an integral part of many sales and customer support teams, assisting them to close more deals, enhance customer satisfaction (CSAT) score, and get more wins. Coaching insights. Interactive Voice Response (IVR).
Fonolo
AUGUST 24, 2017
In our most recent whitepaper, we provide a playbook for contact centers to use as a guide to improving customer satisfaction. Here, we’re going to discuss 6 secrets your call center can adopt to ensure high caller satisfaction. Understand Your Customers’ Expectations. Make Sure Your Metrics Are Accurate.
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