NobelBiz

FEBRUARY 22, 2023

Aside from traditional call logs, Call Center Analytics solutions enable you to delve into existing customer data to extract metrics and make more informed business decisions throughout the customer journey. Analytics in call centers, on the other hand, fosters a data-driven culture.

Analytics 52

Analytics Call Center Big data Contact Center 52

Tenfold - Contact Center Blog

JULY 9, 2018

It is a direct reflection of an agent’s and a center’s capacity to solve problems, answer questions, and provide needs the very first time a customer calls. Simply put, it’s getting it right the first time and reducing customer effort. For example, Agent A receives a call from an irate customer.

Metrics 78

Metrics Call Center Schedule adherence Abandon Call 78

aircall

NOVEMBER 9, 2016

On premises: The features available are the ones all call centers expect and use daily: transfers, hold, waiting music, conferences, call logging, etc. There is no dearth of functionalities with an on premises call center. This way, your agents’ time is better utilized and first-call resolution increases.

call center software 82

call center software Call Center virtual call center voip 82

aircall

NOVEMBER 9, 2016

On premises: The features available are the ones all call centers expect and use daily: transfers, hold, waiting music, conferences, call logging, etc. There is no dearth of functionalities with an on premises call center. This way, your agents’ time is better utilized and first-call resolution increases.

call center software 48

call center software Call Center virtual call center voip 48

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. Let’s look at the example of a VOIP business phone system.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. Let’s look at the example of a VOIP business phone system.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54