Call Logging CRM Knowledge Base Sales 
JustCall
APRIL 3, 2024
A surge in call volume is always good news for your business. But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. What you deem high call volume varies depending on the size of your business and the industry in which it operates.
TechSee
SEPTEMBER 18, 2019
Also known as post-call processing or wrap-up, ACW includes tasks such as logging the call’s purpose and outcome, writing notes on actions taken, scheduling follow-up activities and updating the company’s internal knowledge base. The importance of after call work. The importance of after call work.
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NobelBiz
MARCH 21, 2023
For example: What is the nature of the requests that result in several calls? Are your clients inquiring about after-sale service difficulties or concerns? Is it due to a linguistic barrier made by call center agents? Incentivize your call center agents based on their repeat business rate. Incomplete products?
aircall
MARCH 7, 2017
This article will explore ways that to expedite and simplify after call work, and make it an asset rather than a chore. What is after call work? After call work, or ACW, encapsulates all the tasks which a customer support or sales representative must complete once they’ve terminated a call. Favor communication.
NobelBiz
FEBRUARY 21, 2023
Christmas, sales, black Friday etc.), That is why you must: Ensure that you take care of call routing by optimizing your call center IVR (by configuring your parameters) and segmenting your teams to handle requests based on call type or client profile. During large activity peaks (e.g.,
aircall
MARCH 7, 2017
This article will explore ways that to expedite and simplify after call work, and make it an asset rather than a chore. What is after call work? After call work, or ACW, encapsulates all the tasks which a customer support or sales representative must complete once they’ve terminated a call. Favor communication.
CSM Magazine
SEPTEMBER 26, 2022
Engaging with prospects effectively via cold calling is a nerve-wracking task for every sales rep. Given the fact that the attention span of people across the world is declining sharply, it is important for sales teams to be prepared with ready scripts to quickly make their point and deliver the benefits of their products/services.
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