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What is CCaaS (Contact Center as a Service): Definition, and Benefits

JustCall

CCaaS stands for Contact center as a service. It is a cloud-based software that comes with the technology you need for your support team. This eliminates the need for a wire-based phone and does not restrict customer support systems to be on-premise. Real time call monitoring features include live call monitoring.

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Sales Automation in 2022: A Complete Guide for Sales Teams

JustCall

Here are some of the reasons why every outbound contact center should use contact center software that has automation capabilities: 1. Aces time management. Automation helps in time management. Thereby, it makes sure that time is being effectively allocated and utilized.

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