On Premise vs. Cloud-Based Call Center Software: How to Make the Call
aircall
NOVEMBER 9, 2016
Cloud: On the other hand, your cloud-based call center software is all dematerialized, so you needn’t rely on hardware. Most of the reliability and call quality problems attributed to VoIP aren’t due to failings of the technology itself, but rather to a weak internet connection. Eco friendliness.
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