CSM Magazine
AUGUST 31, 2023
This can help reduce wait times and improve call resolution times. Use automation tools: Automation tools can help reduce the time agents spend on repetitive tasks, such as data entry and call logging. This can free up more time for agents to focus on resolving customer issues.
Callminer
AUGUST 6, 2019
Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Numbers (usually picked for specific reasons) are automatically dialed and connected to a waiting rep.
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aircall
MAY 21, 2021
You have to do more than read about them, analyze them, and talk about them during a conference call. It requires taking action—the kind of action that places your customers’ needs first and adapts to meet their expectations. You’ll better understand the needs of your customers. Customer retention will increase.
aircall
MAY 11, 2017
A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. No one likes calling a support number and feeling like a problem being passed around like a hot potato. 4: Exceed your customers’ expectations.
aircall
MAY 11, 2017
A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. No one likes calling a support number and feeling like a problem being passed around like a hot potato. 4: Exceed your customers’ expectations.
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