Call Logging Conference Customer effort Customer Experience 
aircall
MAY 11, 2017
A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. A call transfer is a juncture at which it’s crucial to the customer experience that team members are empowered to collaborate smoothly.
aircall
MAY 11, 2017
A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. A call transfer is a juncture at which it’s crucial to the customer experience that team members are empowered to collaborate smoothly.
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aircall
NOVEMBER 4, 2016
What are the benefits of computer telephony integration for a call center? This article will explore the various beneficial effects that computer-telephone integration can have on your call center installation, and on your customer experience. This is immensely helpful to call center agents and managers alike.
aircall
NOVEMBER 4, 2016
What are the benefits of computer telephony integration for a call center? This article will explore the various beneficial effects that computer-telephone integration can have on your call center installation, and on your customer experience. This is immensely helpful to call center agents and managers alike.
aircall
NOVEMBER 9, 2016
On premises: The features available are the ones all call centers expect and use daily: transfers, hold, waiting music, conferences, call logging, etc. There is no dearth of functionalities with an on premises call center. This way, your agents’ time is better utilized and first-call resolution increases.
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