NobelBiz

NOVEMBER 27, 2023

Advanced call logging is a vital tool for businesses to enhance communication management and operational efficiency. By automating the collection and organization of call details, businesses can gain valuable insights into their communication activities, improve customer interactions, and drive informed decision-making.

Call Logging 59

Call Logging voip Contact center software CRM 59

NobelBiz

FEBRUARY 27, 2024

This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

NobelBiz

MARCH 19, 2024

By monitoring key performance metrics such as efficiency, effectiveness, and adherence to protocols, agent performance dashboards facilitate targeted coaching, training, and resource allocation decisions, ultimately elevating the quality of customer interactions.

Call Center 59

Call Center Average Handle Time Abandon Call Contact Center 59

NobelBiz

MAY 24, 2022

We recommend using a cloud-based communication platform like a cloud contact center solution for example, which allows you to contact your team members directly from your computer or mobile device. You need to provide your employees with tools that allow them to stay connected and productive at all times.

Call Center 52

Call Center Management virtual call center Interactive Voice Response 52

JustCall

APRIL 5, 2023

User Interface Comparison The user interface of your preferred VoIP or Cloud Contact Center service provider must be a blend of function and aesthetics. Plus, it also helps that JustCall offers a few advanced features as add-on services (such as call and voicemail transcriptions, AI-powered agent coaching, etc.)

Interactive Voice Response 52

Interactive Voice Response CRM Multi-channel support Analytics 52

JustCall

APRIL 5, 2023

How JustCall and 8×8 Fare on Pain Points Every business phone system or solution attempts not just to provide a business with communication tools but also to solve several pain points that contact centers generally face. This helps to reduce agent attrition significantly.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52