Call flow Interactive Voice Response Self service Telemarketing 
JustCall
MARCH 23, 2023
Could you risk ineffective customer service? Well, IVR could help you fix this little problem easily. IVR Interactive Voice Response is a telephone-based menu system that allows the identification, routing, and segmentation of callers to the most suitable agent within a workforce. How does IVR work?
JustCall
APRIL 12, 2023
Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc.
Hodusoft
JULY 16, 2021
The agents in a call center are known as customer service representatives, who handle customer inquiries, provide technical support and address customer service issues. Some call centers provide other services such as billing, reminder or payments due, sales and telemarketing phone calls.
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