Call flow, Engineering and industry standards

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Call flow

Engineering

industry standards

Why the world’s leading brands are prioritizing in-country number testing?

Spearline

OCTOBER 5, 2021

In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. Here at Spearline, we have conducted millions of test calls worldwide, resulting in billions of data points. Arnie Chencinski, Senior Voice Network Engineer, Zoom.

Interactive Voice Response

Interactive Voice Response Telecommunications Call Logging Call flow

The anatomy of an effortless customer interaction

Tethr

OCTOBER 2, 2020

What’s interesting to note about this one may have immediately become apparent if you’re looking at the call flow illustration above. So, an effortless customer interaction begins with the very things I’ve been coaching my customer care team, my call center floor managers and supervisors (or maybe even been coached myself!) .

Customer effort

Customer effort Customer Care Coaching Surveys

Customer Contact Central

Why the world’s leading brands are prioritizing in-country number testing?

The anatomy of an effortless customer interaction

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