Call flow, Document and Gamification - Customer Contact Central

Better Together (Blog#3)

Enghouse Interactive

FEBRUARY 9, 2021

Graphical agent/supervisor dashboards help share knowledge and gamification increases overall agent performance. If desired, the call flow can be routed to live agent support. Proactive and targeted notifications engage the right SME’s and supervisors or back office support as needed. Keep an Eye on These Three Emerging Areas.

Self service

Self service Contact Center Chatbots Average Handle Time

10 Platforms With In-Built Smart IVR Systems

JustCall

MARCH 23, 2023

It provides a wide range of features like call tagging and click-to-dial and integrates with third-party apps like Hubspot, Zoho CRM, and Zendesk, making it a great call center solution for support and sales teams. Call flow designer – Route customers to agents or solutions based on predefined criteria.

Interactive Voice Response

Interactive Voice Response call center solutions CRM Contact Center

Customer Contact Central

Better Together (Blog#3)

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