What’s the Peak-End Rule and Why It Matters in CX?
Interactions
FEBRUARY 6, 2020
Take marathon training for an example. After failing to solve their problems on their own, customers resort to calling and when this happens, they want an efficient and conversational response. . According to our data, 60% of baby boomers are frustrated by long wait times and 57% get irritated at having to repeat themselves.
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