Spearline

DECEMBER 23, 2021

In the modern world of instant messaging, fast broadband speeds, and direct video conferencing, the last thing anyone wants is to wait. So what happens when a customer is waiting to contact your organization via their phone, and they don’t hear a ring tone until ten or twenty seconds after dialing? Nobody likes delays.

Telecommunications 98

Telecommunications Call flow industry standards APIs 98

Spearline

OCTOBER 5, 2021

Your contact numbers support sales orders and customer management and when they are “down” your business is not generating revenue and may be losing customers. In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio.

Interactive Voice Response 97

Interactive Voice Response Telecommunications Call Logging Call flow 97

Spearline

AUGUST 13, 2019

In the modern world of instant messaging, fast broadband speeds, and direct video conferencing, the last thing anyone wants is to wait. So what happens when a customer is waiting to contact a business via phone, and they don't hear that ring until ten or twenty seconds after dialing? Nobody likes delays.

Telecommunications 45

Telecommunications Call flow industry standards APIs 45

Hodusoft

JULY 16, 2021

Call Center and Contact Center Software Difference Complete Guide. What is the difference between call and contact center software? Companies make customer interactions through two essential ways– call and contact centers. Let us delve deeper and understand.

Contact center software 52

Contact center software Contact Center Call Center Interactive Voice Response 52