Talkdesk

MARCH 12, 2021

Talkdesk is an enterprise cloud contact center as a service (CCaaS) solution provider empowering companies to deliver customer experience excellence and top-notch quality of service (QoS). Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018.

Call flow 91

Call flow Abandon rate Contact Center industry standards 91

Spearline

DECEMBER 23, 2021

For this reason, Spearline calculates PDD a little differently in order to meet our customers’ requirements. Spearline replicates the exact flow your customer experiences when they place a call. Spearline places out a number of test calls, which are set to answer automatically. New to Spearline?

Telecommunications 98

Telecommunications Call flow industry standards APIs 98

Spearline

OCTOBER 5, 2021

In-country number testing replicates your customers’ experience when dialing toll and toll-free (also known as freephone) numbers and flags problems immediately. A high-quality customer experience is critical because good conversations drive business growth. It’s the ability to go in and create those calls.

Interactive Voice Response 97

Interactive Voice Response Telecommunications Call Logging Call flow 97

Spearline

SEPTEMBER 28, 2022

Increased customer satisfaction. Engaging, prompt IVRs with minimal redirection routes boost customer experience. Tailored test scheduling Spearline’s customizable scheduling feature tests your IVR quality at whatever times suit your service; inside or outside of regular working hours, according to cadence or call flow.

Interactive Voice Response 52

Interactive Voice Response Abandon rate Call flow industry standards 52

EPIC Connections

JUNE 26, 2019

Contact centers are metrics-driven organizations. Management teams focus on customer journey analysis, customer retention rates, average handle time and myriad other metrics, because contact centers and call centers are often viewed as cost centers. But let’s dig a little deeper.

Call Center 28

Call Center Call flow industry standards Contact Center 28

Spearline

AUGUST 13, 2019

For this reason, Spearline calculates PDD a little differently to meet our customer's needs. Spearline aims to replicate the exact flow that your customer experiences when they place a call. Why we do this. New to Spearline? If you are interested in benefiting from our platform, please get in touch with us.

Telecommunications 45

Telecommunications Call flow industry standards APIs 45

Spearline

JUNE 18, 2019

A high-quality customer experience is critical because good conversations drive business growth. Your contact numbers support sales orders and customer management and when they are "down" your business is not generating revenue and may be losing customers. 862 - PESQ) method. New to Spearline?

Telecommunications 40

Telecommunications Interactive Voice Response Call Logging Call flow 40