Call flow Consulting Exercises Interactive Voice Response 
EPIC Connections
SEPTEMBER 10, 2018
Many clients, vendors, and even consultants get caught in traps during the design and implementation phases. If possible, these exercises should be performed BEFORE engaging with vendors, because alignment around the core framework positions clients to shortcut the buying and solution-design process, keeping them focused on needs.
NobelBiz
JANUARY 17, 2022
This indicator enables to: Predict the processing time of incoming call flows in real-time and hence attempt to decrease client wait times; Estimate and adapt the contact center’s activity load; Organize the teams in accordance with this load (staffing forecast). To put it another way? How do you address this as a leader?
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