Call flow Consulting Customer retention Personalization 
Robert Davis
SEPTEMBER 17, 2018
When they need or want to speak with a live person, can they connect with someone who is skilled to help? And after a live person says “Hello, thank you for calling…,” what happens? Davis and Associates (RCDA – [link] ) uses an exclusive methodology we call The Quality Conversation. Is it easy to navigate?
Transparent BPO
AUGUST 20, 2019
Understand Customer Wants A whitepaper from West Monroe Partners — Turning the Contact Center Into a Profit Center in the Digital Age — says, “Understanding what your customers want is the first step to elevating the customer’s voice within your organization.” How to go about it is the question, of course.
Robert Davis
MARCH 2, 2017
RCDA has invested many years in research to drive KPI achievement through call flow enhancement and agent and leadership development. Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace.
Expert insights. Personalized for you.
48 
Let's personalize your content