Call flow Coaching Gamification Scripts 
Balto
AUGUST 22, 2022
For decades, agents would read from a set-in-stone script, like what you’d find in a Frequently Asked Questions section of a website. Agents were unable to veer from the script. AI-driven guidance systems don’t mandate a script but, instead, pull from several scripts. Surprising Results.
JustCall
APRIL 5, 2023
Call recording – Calls are recorded for quality and training. Agent scripting – Agents can be provided with predetermined scripts to increase customer engagement. Five9 has additional features like customizable templates, data visualization, and employee coaching tools.
JustCall
MARCH 23, 2023
Conversation intelligence- Track and analyze all conversations with in-depth customer and coaching insights. With JustCall IQ, a conversation intelligence platform by JustCall, you can generate sentiment analysis, live call transcriptions, and real-time prompts to make customer interactions more meaningful.
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