NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

NobelBiz

APRIL 18, 2022

Use Gamification to assess individual performances One of the most prominent applications of gamification in contact centers is to assess the quality of agents work. Data such as average call handling time and initial call resolution rates can be used by call center managers to track individual development.

Call Center 52

Call Center Interactive Voice Response Contact Center Gamification 52

JustCall

MARCH 23, 2023

It provides a wide range of features like call tagging and click-to-dial and integrates with third-party apps like Hubspot, Zoho CRM, and Zendesk, making it a great call center solution for support and sales teams. Call flow designer – Route customers to agents or solutions based on predefined criteria.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

JustCall

APRIL 5, 2023

Other features include multiple inbound and outbound lines, call routing , voicemail, call transfer, directory dialing, intercom, group paging, extension assignment, and ring-tone personalization. Mobile App: Mitel’s mobile app is available for PC, Mac, iOS, and Android so it works with all common systems that users run.

voip 52

voip Interactive Voice Response APIs Contact Center 52