How To Manage The Average Handling Time (AHT) For Contact Centers?
NobelBiz
JANUARY 17, 2022
Understanding how to properly monitor your AHT is critical if a company wants to successfully outsource its contact center. That is why you must supplement the AHT with qualitative key performance indicators (KPIs) such as listening scores, Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES).
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