Comm100

DECEMBER 19, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. Other people affected include the employees on the frontline, for example, call center agents and sales representatives. Conducting internal workshops. Mapping the customer journey.

Customer Experience 116

Customer Experience Morale Journey mapping Customer centricity 116

ProProfs Blog

DECEMBER 23, 2019

By organizing over 6000 hands-on workshops on a regular basis in Germany and Singapore, loyal customers have been able to co-create solutions that have significantly influenced customer satisfaction. Whereas for help desk, customer journey mapping becomes a piece of cake. Their history as regular customers via chat history.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

Netomi

JANUARY 5, 2022

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. Jake Perez.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CX Global Media

JULY 11, 2019

We know that traditional approaches like multi-day workshops don’t build skills efficiently. This is one of the reasons I developed the Contact Center Virtual Summit , to advance the traditional approach to educational conferences and event-type learning. Kate Nasser The People Skills Coach™ & Author of Leading Morale.

Contact Center 120

Contact Center CCNG Morale Coaching 120