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Accenture creates a Knowledge Assist solution using generative AI services on AWS

AWS Machine Learning

Externally, customers can also find it frustrating to locate the information they are seeking. Although enterprise knowledge bases have, over time, improved the customer experience, they can still be cumbersome and difficult to use. Jay Pillai is a Principal Solution Architect at Amazon Web Services.

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Verint Helps MSC Industrial Build on Customer Moments of Truth

Verint

One of the leading industrial solutions providers in the United States and a longtime Verint customer, MSC Industrial Supply Co. was interested in how it could improve productivity, enhance the customer experience, and keep operating costs down through a single, unified workforce optimization platform.