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Accenture creates a Knowledge Assist solution using generative AI services on AWS

AWS Machine Learning

Externally, customers can also find it frustrating to locate the information they are seeking. Although enterprise knowledge bases have, over time, improved the customer experience, they can still be cumbersome and difficult to use. Jay Pillai is a Principal Solution Architect at Amazon Web Services.

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Omnichannel Strategy: How to Identify and Prioritize Customer Channels

Contact Center Pipeline

Last month, we shared insights from industry solutions providers about the top challenges that contact centers face when transitioning their strategy from multichannel to omnichannel, as well as the important first steps to take on your journey.

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Innov8tif to Integrate ID R&D Passive Facial Liveness for Remote Customer Onboarding and Digital ID Verification

CSM Magazine

Software provider to incorporate industry’s only fully passive anti-spoofing biometric solution to improve customer experience and strengthen security. With IDLive Face, Innov8tif now offers anti-spoofing measures that bolster existing security processes while simultaneously enhancing the user experience.

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Verint Helps MSC Industrial Build on Customer Moments of Truth

Verint

One of the leading industrial solutions providers in the United States and a longtime Verint customer, MSC Industrial Supply Co. was interested in how it could improve productivity, enhance the customer experience, and keep operating costs down through a single, unified workforce optimization platform.