article thumbnail

Call Center Workforce Management

NobelBiz

The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, call center businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. Let’s meet the experts!

article thumbnail

Got Joy? Happiness Guru Shawn Achor to Speak at Verint Engage 2018

Verint

Achor’s presentation is just one highlight from an action-packed week that will include pre-conference workshops focused on key solution areas, along with user groups, networking opportunities, and a broad range of informative breakout sessions.

article thumbnail

Head to the Big D May 14-17 for the Verint Engage Customer Conference

Verint

This event offers so much, including pre-conference workshops focused on key solution areas, entertaining keynote sessions, and a broad range of informative breakout sessions, user groups, and networking opportunities.