Contact Center Geek

JANUARY 14, 2016

A fellow Nor Cal Contact Center Association steering committee member recently recommended the book "The Effortless Experience" by Matthew Dixon, Nick Toman and Rick DeLisi. If you work in a call center, or provide service to customers, this is a must read. I loved it. The evolution in measuring service?

Contact Center 48

Contact Center Management Call Center contact center associations 48

Vistio

DECEMBER 15, 2021

He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association. Do I have your permission to record this call for quality assurance? That you called them, they helped you, and you were done.

Contact Center 52

Contact Center Banking contact center associations Technology 52

Call Center Weekly

MARCH 1, 2018

I asked my team members for feedback, consulted with other successful leaders, and read everything I could on the subject of making meetings more effective. Last month we added a random bullet point that read, “the first person to tell Matt that they like the number 11 wins a free lunch". Ask for feedback!

Contact Center 136

Contact Center contact center associations Coaching Feedback 136