Connecting the Dots

APRIL 16, 2021

CCMC’s benchmarking of more than 120 companies found that when Quality, Service and Insights are closely aligned, customer satisfaction metrics increased at twice their prior annual rate. [1]. Starting as complaint resolution, customer service has evolved into customer experience, which now focuses on the end-to-end customer journey.

Customer Experience 62

Customer Experience Complaint resolution Benchmark Metrics 62

Blueship Call Center

JULY 7, 2023

Hiring reputable best call center outsourcing companies should take precedence above all else since you should be concentrating on giving your consumers high-quality service in the first place. Knowledge bases, FAQ sites, and video lessons are a few examples of these alternatives.

outsourcing 69

outsourcing Customer Service Customer Care Self service 69

Certified Languages International

JULY 1, 2021

When choosing over-the-phone interpreting (OPI) and/or video remote interpreting (VRI) services, keep an eye out for interpreting companies that are quick, reliable, and supportive. And look out for two types of connection metrics: average speed of answer (ASA) and connection time to an interpreter. A complaint resolution process.

Complaint resolution 52

Complaint resolution Telecommunications Call Center Metrics 52