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THE ADDED VALUE OF TEAM EQUITY IN CONTACT CENTERS

CCNG

They are a careless and lackluster team with a sarcastic coach who grows frustrated with the responsibility to produce a respectable team. Also, contact centers should ensure each supervisor/team manager has the skills, attitudes, zeal, and basic desire to manage people.

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Working Remotely: Confessions of a virtual leader

CCNG

As a consultant Kerry Meyer is a CCNG Academy member helping members by sharing experience and knowledge in contact center and customer care. I knew then that the investment I made towards becoming a good virtual leader had paid off.

CCNG 195
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Leadership that Engages in Contact Centers: Top Experts Reveal Secrets

CX Global Media

The Speaker Lineup for the Leadership that Engages sessions are: OPENING SESSION – Leadership that Engages in Contact Centers. David Hadobas CEO, CCNG. David Hadobas shares contact center industry opportunities on leadership and engaging employees in contact centers and common mistakes to avoid.