NobelBiz
MAY 22, 2022
The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, call center businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. She has managed multiple call centers in the US.
Global Response
MAY 1, 2023
Is workforce management really necessary for call centers? The short answer is yes, but if you’re currently swimming in a sea of workforce management softwares, or looking for ways to make your call center processes more efficient, it might seem overwhelming.
Cisco - Contact Center
NOVEMBER 26, 2019
Formula one driving has a few things in common with a call center. There are important elements to racing that apply to running a contact center. For thousands of years, mankind found ways of transporting themselves for survival. Leading racers have stated “to go fast, you first have to go smooth”.
Expert insights. Personalized for you.
52 
Let's personalize your content