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Should you outsource your customer service?

Ansafone

In order to get the best call center profitability, outsourcers ensure that they invest in expertise and tools that will measure per-call costs precisely. This provides the client with the ability to evaluate how effective his/her overall operations and marketing campaigns are going.

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Call center optimization: 5 methods to improve call center performance

Dialer 360

Unlike the yesteryears when call centers only utilized a telephone and shouting agents, today’s contact centers have become highly sophisticated by incorporating different technologies into their operations. Monitoring Software, VoIP method of calling, Autonomous AI Dialers and are technologies to name a few.