call center workforce, Marketing and Multichannel

2017 Call Center Trends

CSR Inc.

JANUARY 8, 2017

The Millennial generation is changing the way we do business, and call center managers are learning that not only are we changing how we market and sell to them, but also how we train and integrate them into the workplace.As The difference between multichannel and omnichannel? In one word: integration.

Call Center

Call Center Multichannel call center workforce Gamification

Should you outsource your customer service?

Ansafone

OCTOBER 5, 2017

In order to get the best call center profitability, outsourcers ensure that they invest in expertise and tools that will measure per-call costs precisely. This provides the client with the ability to evaluate how effective his/her overall operations and marketing campaigns are going.

outsourcing

outsourcing Customer Service Call Center call center workforce

Customer Contact Central

2017 Call Center Trends

Should you outsource your customer service?

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