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2017 Call Center Trends

CSR Inc.

The Millennial generation is changing the way we do business, and call center managers are learning that not only are we changing how we market and sell to them, but also how we train and integrate them into the workplace.As more millennials enter the call center workforce, changes will be necessary in work processes and procedures.

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Should you outsource your customer service?

Ansafone

Customer center outsourcers are usually comprised of people with expert knowledge in almost every business field, including quality assurance, call-center workforce planning, technology training and support. In-house call centers may not be able to purchase these tools and software because of their costs.