Callminer

DECEMBER 17, 2019

As industrial and economic globalization trends continue to develop in the world’s present market, the use of outsourced talent to accomplish a wide variety of tasks ranging from the rote and repeatable to the complex and mission-critical grows ever more ubiquitous. Call Center Workforce Statistics.

Call Center 207

Call Center outsourcing Contact Center Finance 207

Cisco - Contact Center

FEBRUARY 18, 2020

“I need easy access to cloud-based applications that work seamlessly with my on-premises contact center infrastructure”. Our new AI-powered, cloud-based customer experience solution can be integrated with your contact center via two new agent desktop gadgets. Do These Challenges Sound Familiar? You’re not alone!

Contact Center 131

Contact Center Enterprise Self service contact center solutions 131

Insite Managed Solutions

MAY 23, 2013

Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the call center industry, which DMG predicts will almost double between 2013 and 2015. Destress After an Unpleasant Call. Call Center Quality. Is Your Call Center Workforce Management Optimized?

Contact Center 40

Contact Center Technology Gamification call center workforce 40