call center workforce Groups Schedule adherence Surveys 
Global Response
DECEMBER 2, 2022
Net promoter score (NPS) is a leading growth indicator based on a survey that asks customers how likely they are to recommend a brand to friends and colleagues, on a scale of 0 to 10. Schedule adherence refers to how well an employee complies with their scheduled work times, including start, stop, break and time off.
Playvox
JUNE 22, 2023
Once these metrics or KPIs are in place, over time you will more easily find opportunities to improve upon CX and gain call center and agent efficiencies. Related Article: Call Center Workforce Management Metrics: How To Measure And Improve Performance Here is our comprehensive guide to the essential call center efficiency metrics.
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