call center workforce Events Metrics virtual call center 
Callminer
DECEMBER 17, 2019
Call centers offload the unsung labor of call handling to trained experts in the domain, freeing up valuable in-house time for primary priorities. When dedicated call center agents are focused exclusively on handling calls, there’s often an improvement in important call center metrics like first call resolution.
Insite Managed Solutions
MAY 23, 2013
Home Agents: Cloud and IP telephony developments have given rise to the virtual call center, and 41% of enterprise contact centers plan on employing work-at-home agents in the near future. Controlling Weather Events is Difficult… But You Can Control Your Service Levels. 2017 Key Metric Success. Jenine Kent.
Expert insights. Personalized for you.
207 
Let's personalize your content