call center workforce Customer Experience Morale Personalization 
Monet Software
MARCH 10, 2021
The lasting impacts of COVID-19 are unknown but the accelerated shift to the remote call center workforce management is likely to endure. Will remote agents continue to represent a significant proportion of the call center workforce? The pandemic forced companies to try remote call center agents.
Tenfold - Contact Center Blog
DECEMBER 28, 2017
Now workforce management is being chartered with some new missions – managing agents in new social media and customer interaction channels, providing a much better user experience for agents as well as ensuring the best customer experience, while maintaining low cost.
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Playvox
JANUARY 11, 2024
While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). Read on for a complete guide on how to improve operational efficiency and deliver a better customer experience (CX) through WFM.
Monet Software
APRIL 24, 2020
How WFM and QM combine to engage an offsite call center workforce and deliver superior CX. High-speed internet, cloud-based applications and other technologies have opened a new vista for the call center—the remote agents. First up, set aside any notion that a remote workforce is inherently different.
SharpenCX
JULY 1, 2020
According to a recent Gallup poll on the effect of COVID-19 on remote work: Only 25% of remote employees are emotionally ready to return to the office Another 25% are reluctant to return specifically because of concerns about contracting COVID-19 And, about 50% have a personal preference for working remotely. Situations get inflated.
NobelBiz
FEBRUARY 21, 2023
While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses. In addition to increasing productivity, agents can also deliver a more personalized service.
NobelBiz
FEBRUARY 15, 2023
While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses. In addition to increasing productivity, agents can also deliver a more personalized service.
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