call center workforce CRM Service level Video 
Fonolo
MAY 19, 2022
Picture this: it’s a Monday morning after a weekend of your call center being closed. The queue is full to the brim with customers who were unable to call in over the last couple of days. Your agents are rushing through each call, letting their customer service level slip to meet the demands.
Fonolo
MAY 19, 2022
Picture this: it’s a Monday morning after a weekend of your call center being closed. The queue is full to the brim with customers who were unable to call in over the last couple of days. Your agents are rushing through each call, letting their customer service level slip to meet the demands.
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