call center workforce Contact Center Employee engagement Events 
Monet Software
APRIL 24, 2020
How WFM and QM combine to engage an offsite call center workforce and deliver superior CX. High-speed internet, cloud-based applications and other technologies have opened a new vista for the call center—the remote agents. Switching to an entirely remote workforce can solve many staffing challenges.
NobelBiz
MAY 22, 2022
The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, call center businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. Let’s meet the experts!
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Monet Software
OCTOBER 28, 2020
Tips for maintaining contact center engagement, no matter the season. The holiday season is fast approaching and employees are starting to check out mentally, as if they’re suffering from the call center version of high school “senior-itis.”. It’s that time again. Don’t add to it! Help them focus instead.
Verint
APRIL 23, 2018
The annual Verint Engage global customer conference will convene on Monday, May 14 at the Sheraton Dallas Hotel. This four-day event is dedicated to helping attendees get the full benefit of their Verint solutions—and sharing ideas and best practices for simplifying, modernizing, and automating their organizations.
Verint
FEBRUARY 21, 2018
There’s a single event that can help you with all of these—and help you better leverage your Verint solutions, to boot. It’s the Verint Engage global customer conference, and registration is underway for this year’s event at the Sheraton Dallas Hotel May 14 – 17. Inspiration. Professional growth. Networking.
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