call center workforce, contact center workforce, Customer Experience and Surveys

Workforce Management for Call Centers: What You Need to Know

Playvox

JANUARY 11, 2024

While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). Read on for a complete guide on how to improve operational efficiency and deliver a better customer experience (CX) through WFM.

Call Center

Call Center Schedule adherence call center workforce Management

Facing the Future of Contact Center Employee Engagement

Verint

AUGUST 17, 2017

To test the validity of this research and the overall industry concern with employee engagement, I included formal questions addressing the subject in the 2017 industry-wide survey that Saddletree Research is currently conducting in conjunction with the NACC.

Employee engagement

Employee engagement Contact Center contact center workforce Gamification

Customer Contact Central

Workforce Management for Call Centers: What You Need to Know

Facing the Future of Contact Center Employee Engagement

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