Hodusoft

FEBRUARY 29, 2024

A Comprehensive Guide to Coordinating and Unifying Channels & Devices in the MSP Industry Read More Alarming Signs that You Need to Do Something about Your MSP’s Call Center There are several indicators that can serve as warning signs if your MSP’s call center is not working as efficiently as it should.

Call Center 52

Call Center Abandon rate call center software Omni-channel support 52

JustCall

OCTOBER 22, 2023

Seeing this trend, healthcare providers are discovering ways to imbibe a patient-centric outlook to deliver to expectations. As a result, most establishments are investing in healthcare call center software solutions. Such a trend is pushing this niche industry to grow at a CAGR of 19.9%

call center software 52

call center software Healthcare Call Center Interactive Voice Response 52

Hodusoft

NOVEMBER 24, 2021

DIY (do it yourself) is in vogue and keeping with the trend the customers are increasingly opting for self-service. This shortens the wait time for callers. As a result, agents have more time to deal with complex issues. Call Recording . This is likely to be a call center trend in the future. .

Call Center 105

Call Center Interactive Voice Response call center software CRM 105

Balto

NOVEMBER 2, 2023

Great contact centers also make use of every single piece of relevant data and care for the well-being and development of their agents. CI solutions collect data by automatically recording and transcribing customer interactions and then analyzing these interactions to search for trends, patterns, and customer sentiment.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52