Global Response

FEBRUARY 13, 2022

When considering a multi-channel contact center, you might be wondering what value it can provide beyond a traditional call center. While traditional call centers can handle both inbound (customer calls and requests) and outbound (sales, marketing, customer surveys and research, etc.)

Multichannel 62

Multichannel Contact Center Multi-channel support Average Handle Time 62

OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Dialer 360

NOVEMBER 23, 2018

These omnichannel cloud call center solution to communicate together. The contact center is under pressure to transform. An inbound call to the call center comes from a customer who first attempts. As per according to these tips to enhance call center solutions.

Call Center 22

Call Center Multichannel CRM Outbound sales 22

Dialer 360

NOVEMBER 23, 2018

These omnichannel cloud call center solution to communicate together. The contact center is under pressure to transform. An inbound call to the call center comes from a customer who first attempts. As per according to these tips to enhance call center solutions.

Call Center 20

Call Center Multichannel CRM Outbound sales 20