call center solutions Gamification Schedule adherence Technology 
NICE inContact
JANUARY 23, 2019
Founded in 1994, Appriss is a data analytics company built on a core belief: Technology can and should be doing good for society. The contact center plays a critical role in supporting these efforts: approximately 55 Appriss agents handle more than 30,000 calls monthly, working 24 hours a day, seven days a week, 365 days a year.
OctopusTech
MARCH 1, 2023
We’ve seen businesses improve agent engagement by making individual performance stats available on agent dashboards and by the gamification of specific agent behaviors. Choose and focus on the right metrics Inbound call centers have so many things they can measure that it’s tempting to make each measurement equally important.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Noble Systems
MARCH 19, 2021
From sales and marketing to customer support to technology resources, SMBs must be nimble and responsive. And they definitely don’t have the big pocketbooks – so their solutions must be cost-effective and generate added value. Cloud Contact Center for SMBs. The Best SMB Call Center Solutions and Features.
Noble Systems
MARCH 22, 2021
As we continue to navigate Covid-19 and look beyond the pandemic, many healthcare organizations are rethinking everything from their strategy and staffing to their technology road maps. They are actively seeking ways to fundamentally improve their contact center operations and enhance patient care , efficiently and effectively.
Noble Systems
APRIL 14, 2021
Without the noise and distractions of being surrounded by other agents and calls, agents can focus more on their own calls. And the ability to just log in and start working without a long commute helps eliminate lateness and can increase schedule adherence. Choosing the best virtual contact center platform for your needs.
Expert insights. Personalized for you.
54 
Let's personalize your content