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How a Cloud Contact Center Solution Improves ServiceNow's Healthcare and Life Sciences Platform

3CLogic

As healthcare providers look for ways to improve patient experiences in the post-pandemic era, giving high-quality healthcare support services is a top priority for providers. What is ServiceNow Healthcare and Life Sciences (HCLS) Service Management? Improved Patient Care Experiences.

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The Future of Intelligent Decision Support Systems in Contact Centers

TechSee

These systems are relevant for many verticals including healthcare, finance, weather prediction, call and chat centers, desktop apps, info kiosks and more. . Current state of DSS in contact centers. Call centers are highly stressed environments.

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Onshore, offshore, nearshore call centers

Global Response

For example, a company in the US may have an offshore call center in India or the Philippines. Offshore call centers can have some drawbacks, but they can also have a lot of benefits. Offshore call center pros and cons. Is a homeshore call center right for you?