communications-media-entertainment call center solutions Related Topics 
Revation Systems
JANUARY 12, 2018
In his 1998 book, The Experience Economy , Joseph Pine observed that the world was shifting in such a way that experiences would become the predominant economic offering — characterized by entertainment, education, esthetic and escapism at varying levels of participation and absorption. Everything.
Callminer
AUGUST 1, 2017
He has a proven track record for successful go to market and corporate communication programs in multiple vertical tech markets. One of the most important aspects of a call center is that phone traffic flows correctly…”. Nothing slows down the efficiency of a call center more than poor call traffic distribution.
TechSee
JUNE 25, 2019
Intent prediction enables call centers to up their game by giving customers the assistance they need in the way they want it. Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Emotion analytics. Gamification.
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