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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Make onboarding & ongoing coaching as stellar as possible. It’s crucial that contact centers implement a tool that pulls in all of the necessary portals and processes into one simplified platform. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. James Pollard.

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AI Customer Service: Today’s Most Transformative Technologies

TechSee

Contact center decision makers understand that better tools are the key to reducing contact center training times. Contact Center Pipeline reports that increasing the focus on coaching and development for agents is a top priority for contact centers worldwide. Agent decision support.