Tips to transform call center into experience center with predictive dialer
Hodusoft
JUNE 4, 2021
During the peak of the Covid-19 pandemic, Citibank said that its average wait time to get to a call center representative was sometimes 3-4 hours, while another global banking website plastered— “Extremely long wait times if you call us,” on their website. Outbound call monitoring. Reporting and analytics.
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