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Working in a Call Center: The Definitive Guide

aircall

In fact, call center can be an excellent environment in which to learn a trade. The possibilities for advancement are readily available for the agents dedicated enough, through repeated excellent performance. Increasingly, as call centers go virtual, agents tend to work from home.

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Top 10 Aircall Alternatives & Competitors in 2023

JustCall

Aircall is a cloud-based call center software that provides functionality like call routing, call monitoring , call queuing, call recording, insight cards, conversation intelligence , performance monitoring, and so on – features needed to enhance customer engagement.

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Top 9 Talkdesk Alternatives & Competitors in 2023

JustCall

Talkdesk often comes up as a worthy VoIP alternative, all thanks to its robust artificial intelligence (AI)-powered contact center tools. JustCall Overview JustCall is a VoIP business phone system and contact center software. This ensures that the inbound calls always reach the correct person/department.

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