Automate Call Management with Concurrent Calls: A Guide for Call Centers
JustCall
OCTOBER 19, 2023
In a world where 44% of customers get annoyed or irritated if they are kept on hold for 5 to 15 minutes and about 90% believe that immediate response is essential, call center agents are bound to feel overwhelmed and pressured. About 22% of customers think wait times are too long, which leads to high call abandonment rates.
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