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7 Steps to Improve Customer Satisfaction as a B2B Business

Nicereply

JANUARY 9, 2023

Provide Omni-Channel Support. For example, someone enjoys calling up customer support to solve their issues, while a more introverted person may prefer reaching out via social media platform such as WhatsApp or live chat. That’s where omnichannel support comes in handy. Deploy Automation.

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Omni-channel support B2B Interactive Voice Response Feedback 52
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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

JUNE 7, 2024

For customer service businesses, call/contact centers play an important role in driving sales, improving retention rates, delivering excellent customer service and ultimately enhancing their brand’s reach and achieving positive recognition. The way a call center is managed goes a long way in determining its success or failure.

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Best practices Call Center Omni-channel support Management 52
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