article thumbnail

An Introduction to the Virtual Call Center

Noble Systems

With better training and better morale, virtual call center employees can even be more productive than in a bricks-and-mortar site, leading to improved customer service. Choosing the best virtual contact center platform for your needs. Here are some more features to look for in the virtual call center solution.

article thumbnail

21 Call Center Managers Share Their Favorite Call Center Leadership Activities

Callminer

Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. Call center leadership activities are valuable strategies for maintaining a positive attitude among call center agents and making agents feel supported in the workplace.